Ordering, Shipping, Returns, and Exchanges

All the nitty gritty about processing timeframes, shipping, and changes to your orders.

Do you sell gift cards?

We do! Gift cards are delivered by email and contain instructions on how you can redeem them at checkout. Buy yours here.

Can I return my order for a refund or exchange?

Navigating the journey of parenthood can be filled with surprises, and we understand that sometimes adjustments are needed. Our Return and Exchange Policy is designed with your satisfaction in mind, offering a straightforward process when a change is

Do you accept discount codes?

Yup! It's worth noting that sale orders using a discount code other than a welcome code or our baby carrier bundle are final sales and cannot be returned or exchanged. If you have any questions related to discounts or codes please feel free to email

Can I cancel my order?

ORDER CANCELLATIONS/CHANGESAny inquiries about order cancellation/changes should be sent to [email protected]. If we receive a request to cancel or change an order within one (1) hour after purchase, we will strive to make sure the order is cancel

When will my order ship?

Our normal processing time for all orders is 3-4 business days. We are happy to help! Reach out to [email protected] with any questions or concerns!.

What can I expect during peak periods such as sales, launches, or restocks?

Due to large volumes of orders during special events, some items can sell out very quickly. Adding an item to your shopping cart does not reserve that item until you’ve completed the entire checkout process and have paid for your order. Processing t

Billing/Shipping Address Change

Need help with billing or want to update your shipping address? No worries! Just shoot us an email at [email protected] or drop your email into the chat below, and our awesome team at hope&plum will take care of you. We've got your back! 🤗✉️

Help! I'm missing something in my order!

If you find any missing pieces in your order, just drop us a line at [email protected]. We'll get right on it and sort things out for you. Your satisfaction is our priority! 🛍️👍 #CustomerSupport #HopeAndPlumAssistance

How to Resolve Issues with Your hope&plum Product

Firstly, big virtual hugs from our team to yours. We want your babywearing journey to be nothing short of amazing, and we understand that sometimes bumps in the road happen. No worries, though – we're here to smooth them out for you!. What's the Issu