Mystery Box FAQs
Mystery boxes are a fun way to try something new: you pick the products, and we pick the color or patterns for you. Because every box is a surprise and priced as a special offer, they come with a few policies that differ from a regular order.
Can I return or exchange a mystery box item?
No. All mystery box sales are final, so we do not accept returns or exchanges of these products. That's part of what allows us to make the price low and the surprise fair for everyone!
Is there a limit to how many I can order?
Yes! You can order up to two of each item. You're welcome to order from as many categories as you'd like, though. (i.e. 2 baby larks, 2 slings, 2 mystery accessories, etc). If you order more than 2 of any items, your order will be cancelled.
Can I request a specific color or pattern?
No. Colors and patterns are chosen for you, and we can't take requests or notes. We know it's hard, but try to embrace the surprise!
Can I use a discount on mystery boxes?
No. Mystery boxes are already specially priced, so discount codes, coupons, and other promotions can't be applied to them. If your order is placed with a mystery box and a coupon, your order will be cancelled.
How long will shipping take during a mystery box sale?
Mystery boxes can take longer than our usual 3-5 day fulfillment period to ship due to the high volume of orders. We pack and send every box as quickly as we can, and you'll get tracking details as soon as yours is on the way! Thank you for your pati
Still have questions about mystery boxes?
If your question was not answered here, you can always reach out to our customer service at [email protected], and we'll be happy to help!